- Proactive customer service: Means we are anticipating our customers issues and addressing them proactively.
Proactive customer support is about identifying and resolving
customer issues before they become problems.
Proactive customer support offers a number of benefits for your business.
Here are three reasons to get you interested:
- Increases customer satisfaction– A report by Enkata found that taking initiative in our support would increase customer satisfaction
- Decrease support calls – By being proactive we can identify issues and resolve them before they become problems for you, which will reduces the amount of tickets you have to create that are not caught by our system.